Your Privacy Is Our
Top Priority

We collect only what is necessary to provide you with our cleaning services — nothing more.

We may also collect feedback and reviews you submit after a completed service.

Your information is used exclusively to run our business and serve you better:

• Process and manage your cleaning service bookings and appointments.
• Send booking confirmations, reminders, and receipts via email or SMS.
• Contact you to discuss requirements or changes to your booking.
• Process payments and handle refunds or disputes where applicable.
• Improve our website experience and service offerings based on usage patterns.
• Comply with legal obligations and prevent fraudulent activity.
• Send promotional offers and updates — only with your consent.

We do not sell, rent, or trade your personal data. We share it only when strictly necessary:

• Payment processors (e.g., Stripe) to handle transaction security.
• Email/SMS platforms to deliver booking confirmations and updates.
• Cleaning staff assigned to your job — only name, address, and job details.
• Analytics tools (e.g., Google Analytics) in anonymised form only.
• Legal authorities if required by law or to protect our rights.

All third-party providers are bound by strict data processing agreements.

Our website uses cookies to enhance your browsing experience:

• Essential cookies — required for the website to function correctly.
• Analytics cookies — help us understand how visitors use our site.
• Marketing cookies — used to show relevant ads, only with your consent.
• Preference cookies — remember your settings like language and region.

We implement appropriate technical and organisational measures to protect your data:

• All data is transmitted over SSL/TLS encryption (HTTPS).
• Access to personal data is restricted to authorised personnel only.
• Payments are processed through PCI-DSS compliant gateways.
• Regular security audits and vulnerability checks are performed.
• Staff receive ongoing data protection training.

Please contact us immediately if you suspect any misuse of your data.

We retain personal data only as long as necessary for its purpose or as required by law:

• Booking records — retained for 7 years for tax and legal compliance.
• Marketing preferences — until you withdraw your consent.
• Website analytics — anonymised data retained for up to 26 months.
• Support enquiries — retained for 2 years after resolution.

Once data is no longer required, it is securely deleted or anonymised.

As a UK resident, you have the following rights regarding your personal data:

• Right to access — request a copy of the personal data we hold about you.
• Right to rectification — request correction of inaccurate or incomplete data.
• Right to erasure — request deletion of your data ("right to be forgotten").
• Right to restriction — request that we limit how we use your data.
• Right to portability — receive your data in a machine-readable format.
• Right to object — object to processing based on legitimate interests or for marketing.
• Right to withdraw consent — withdraw consent at any time.

Our services and website are intended for adults aged 18 and over. We do not knowingly collect personal data from children under 18.

If you believe a child has provided us with personal data, please contact us at info@cleanersinn.co.uk and we will promptly delete that information.

We may update this Privacy Policy from time to time. When we do:

• We will update the "Last Updated" date at the top of this page.
• For significant changes, we will notify you via email or a prominent website notice.
• Continued use of our services after updates constitutes acceptance of the revised policy.